‘Unacceptable,’ fumes Kroger shopper after getting no help due to self-checkout – begging chain for some ‘human’ service | 1MND9K5 | 2024-04-30 17:08:01
'Unacceptable,' fumes Kroger shopper after getting no help due to self-checkout – begging chain for some 'human' service | 1MND9K5 | 2024-04-30 17:08:01
A KROGER shopper was left to fend for themselves at self-checkout, blasting the grocery chain online.
They shared an image of their stacked groceries at the kiosk, calling out the unacceptable absence of cashiers.
In a post to X, the Kroger shopper paired the picture of their full bagging area with a plea for human employees.
"Can we please get some human checkout service in San Diego?" they asked.
"6:30 am at the Hazard Center location. No checkers available to help me.
"Full cart of groceries at self-checkout. Unacceptable!"
Kroger responded to the complaint, apologizing for the shopper's poor experience.
"We appreciate you sharing your feedback with us and apologize for any inconvenience this may have caused.
"We will forward your comments to the appropriate department to make them aware of your concerns.
"If you need further assistance with anything else, please let us know."
KROGER CRITIQUES
Another Kroger shopper has turned to social media to chastise the chain for overcharging on groceries.
They claimed that Kroger would promote a sale price but fail to follow through at checkout.
<!-- End of Brightcove Player --> "Regularly, my local Kroger advertises a sale price, charges a full price at checkout, and assumes I won't check my receipt before I leave," they shared on X.
To receive the discount price, the shopper would have to visit customer service despite long lines.
"They also assume I won't wait in a customer service line for 45 minutes to get the $10 they overcharged me back," they said.
"Yeah, right. Not today…"
Other shoppers similarly ran into issues with Kroger's sale prices, alleging the grocer did not honor sales prices when they ordered for delivery.
"Be careful with Kroger boost delivery," shared one X user.
"If you order and pay prior to sale ending and they deliver your order next day then you can and will be massively overcharged!" they claimed.
However, the grocer was quick to explain that the surcharges were related to the delivery date, not the order date.
According to the retailer, customers are charged when the groceries arrive – if the sale ends before that, they will be charged the price difference.
"Our weekly ad comes out every Wednesday. You are charged for your items on the day of your pickup/delivery," posted the retailer.
"Prices are subject to change when the weekly ad changes. We apologize for any confusion this caused. Have a great day!"
In related news, Kroger was told to "revisit policy" after the chain admitted a self-checkout flaw and accepted it "could be easy to miss."
Another Kroger shopper fumed after a "ridiculous" self-checkout decision despite a rival opening.
More >> https://ift.tt/3lK2IZV Source: MAG NEWS
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