‘Worst service,’ blasts Wells Fargo customer after 16-year-old account closed because of address confusion | 0468PF1 | 2024-05-02 17:08:01
'Worst service,' blasts Wells Fargo customer after 16-year-old account closed because of address confusion | 0468PF1 | 2024-05-02 17:08:01
A LOYAL Wells Fargo customer bashed the bank's customer service after their account was abruptly closed.
The account was closed due to address confusion, but the customer placed the blame on the bank.
In a Facebook post, the Wells Fargo user blasted the bank for closing their long-standing business account over outdated account information.
"Reason #543 why I hate Wells Fargo bank," they began.
"Today I found out the bank had closed a business account that I've had for 16 years because they 'didn't know the physical address of my company.'"
The customer blamed the bank for failing to send adequate notice of the necessary account changes.
"Not that I don't receive statements and other communications monthly from them," they wrote.
"Worst customer service in the world. Good riddance!"
COMMENTER CRITIQUES
Facebook users flooded the comments to critique the bank's operations.
One user claimed they had lost over $20,000 to fraud last year while banking with Wells Fargo, accusing the bank of being apathetic.
"I never liked them… I've heard many shifty stories," said another.
Others took issue with not only Wells Fargo but also big banks in general, such as Bank of America and Citi Bank.
<!-- End of Brightcove Player --> One mentioned they had cut their ties with big banks 25 years ago. "Hate them all," they said.
"Get away from the big banks!" advised another user, as a third suggested banking with a credit union.
NO HELP
Numerous customers have suffered losses due to fraudulent activity on their Wells Fargo accounts.
One such customer is Jolinda Crocker, 63, who had $60,000 stolen from her account while teaching in Italy.
She filed a fraud report but a week later was accused of transferring the money herself by the bank.
"I would never transfer such a big sum of money in my life. I run a little music school," she told Daily Mail.
<p class="article__content--intro"> As scams become more sophisticated with the use of artificial intelligence, it is important you know how to spot a scam: </p> </div> </div> Crocker has been working to get her funds back for the past two years, but with no success.
"It feels like everybody is just rolling their eyes. $60,000 is nothing to Wells Fargo but it's my lifesaving," she said.
In other Wells Fargo news, a customer said they were "at complete zero" because the bank unexpectedly closed their account while traveling.
Plus, the bank "quietly overcharged" thousands of customers for 10 years, according to a $5 million lawsuit.
More >> https://ift.tt/jSDGA0s Source: MAG NEWS
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