I was denied a rental car over an odd rule – the company said it was my 'mistake' but I was $1,000 out of pocket | 388DCIJ | 2024-03-09 08:08:01
Houston Eubank had paid $287 to lease a automotive however was informed he wouldn't have the ability to drive it when he went to select it up.
A SENIOR citizen stated he was almost $1,000 out of pocket after an age rule he was initially unaware of.
Houston Eubank had paid $287 to lease a automotive however was informed he wouldn't have the ability to drive it when he went to select it up.
Eubank, 76, stated the automotive rental company informed him he was too previous and was turned away, in response to CTV News.
He was later promised a refund of the cash however he shared what had happened within the meantime.
"I stepped up to the counter to select up my automotive they usually stated, 'You're over 74, You possibly can't have a automotive,'" Eubank stated.
The senior had rented a automotive by way of the journey agency Travelocity and went to gather his car at an area company referred to as Routes Automotive Rental in Ottawa, Canada.
Eubank had not seen the word within the "Merchant Rules" part of the Phrases and Circumstances that said there was an upper age restrict of 74 for locals.
"I stepped up to the counter to select up my automotive they usually stated, 'You're over 74, You'll be able to't have a automotive,'" he stated.
"I requested for my a refund they usually stated, 'No, no we gained't refund it. It's your mistake,'" he added.
The 76-year-old stated he had attempted to lease the car to go on a street journey and go to his grandchildren in New York.
Eubank ended up spending $631.65 on a last-minute alternative automotive for his journey.
"I ended up paying virtually $1,000 for this journey," he stated.
<!-- End of Brightcove Player --> The senior added that he had chased the refund for a yr and even tried to take it to Shopper Protection Ontario.
Eubank stated he was not capable of obtain help via them as the sum of money misplaced was too low.
"Your dispute doesn't meet our criteria for treatment or different or other motion… because of the amount in dispute," a letter to Eubank wrote.
Route Automotive Rental later apologized to Eubank and stated the age restrict was related to optionally available insurance and the enforcement was a misunderstanding with a more moderen employee.
The U.S. Solar has reached out to Routes Automotive Rental for comment.
Routes Automotive Rental later promised to refund Eubank the $287 he paid to lease the car[/caption]
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